Gloss & Grit Policies

We currently ship to the United States, Canada, the European Union, and the United Kingdom.

Processing Time: Orders are processed within 1–3 business days.

Shipping Time:

U.S.: 3–7 business days

Canada & UK: 5–10 business days

EU: 5–12 business days

Shipping Fees: Calculated at checkout based on destination and order size.

Customs & Duties:

For international orders, customs fees or import duties may apply.

Buyers are responsible for any applicable customs charges.

Tracking: All orders include tracking information once shipped.

Delays: We are not responsible for carrier or customs-related delays.

We want you to love what you wear. If you're not satisfied, here's what to do:

Returns: Eligible within 14 days of delivery. Items must be unworn, unwashed, and in original packaging with tags attached.

Exchanges: Exchanges are accepted for different sizes/styles while supplies last.

Final Sale: All clearance, custom, or promo items are final sale and non-returnable.

Process: To start a return or exchange, email us with your order number to the email provided in your confirmation email.

Once we receive your return, please allow 5–10 business days for processing.

Refunds are issued to the original form of payment.

Shipping fees are non-refundable.

We accept all major credit cards (Visa, MasterCard, AMEX, Discover).

Each product page includes a detailed size guide. Please review it before purchasing. If you have questions, reach out — we’re happy to help you get the right fit.

If your item arrives damaged or you received the wrong order, contact us within 3 days of delivery at the email provided in your confirmation email, so we can make it right.

We value your trust. Your personal information is used only to fulfill your order and communicate with you — never sold or shared with third parties.

When purchasing or redeeming a Gloss and Grit gift card, we collect only the information needed to process your order and deliver the card, such as your name, email address, and payment details. This information is securely processed and never sold or shared with third parties, except as required to complete the transaction (e.g., payment processors). We use industry-standard encryption to protect your data. By purchasing or using a gift card, you consent to the collection and use of your information as described in our Privacy Policy.